How Robust are your Execution and Delivery Processes?
If you’re following along with my “bike as a business” metaphor, then you will recognize that today we’re focusing on the BACK WHEEL of your bike – Serving Your Customers.
Once you make a commitment to deliver a certain level of quality or fill the order with an agreed-upon speed, or achieve a specific level of benefit or respond in a defined timeframe, you now must DELIVER on your promise.
