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The Myth of Brand Loyalty
Herd, Habit, Hassle: The Science Behind Consumer Behavior

Episode 248 (Ethan is based in Boulder, Colorado)

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In this conversation we explore:

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  The science behind consumer behavior and brand growth.

  
  


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  Why brand loyalty is often misunderstood and overrated.

  
  


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  How frequency of purchase correlates directly with customer numbers.

  
  


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  Three core factors driving purchasing decisions: Herd, Habit, and Hassle.

  
  


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  The critical role of hassle reduction in customer retention.

  
  


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  The importance of consistency in advertising for brand recognition.

  
  


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  How humor enhances advertising effectiveness by improving memorability.

  
  


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  The difference between visual branding ('little b') and overall brand perception ('big B').

  
  


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  Why marketers should rely on universal marketing principles rather than frequently changing tactics.

  
  


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  Practical strategies for creating memorable, "sticky" ads.

  
  

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About our guest, Ethan Decker:

Ethan is a brand strategist and marketing expert who has spent 20 year creating award-winning brand strategy, advertising and marketing research for some of the world's biggest brands.

A scientist by training and a marketer by trade, he's the missing link between science and creativity.

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Key Learning Points from Ethan Decker:

• Brand loyalty is overrated. Real growth comes from increasing your customer base rather than deepening loyalty.


• Three forces drive customer behavior: Herd (social influence), Habit (routine buying), and Hassle (avoiding inconvenience).


• Frequency of purchase correlates directly with how many customers you have, not how loyal they are.


• Sticky advertising—ads that are memorable and clearly linked to your brand—significantly boosts customer recall.


• Humor can make ads memorable, but it must be used thoughtfully to avoid alienating customers.


• Consistency in branding builds recognition and customer trust more effectively than frequent changes.


• Customer buying decisions are influenced primarily by ease, familiarity, and social proof—not brand love.


• Great marketing combines art and science—science provides structure; creativity makes it memorable.


• Marketers have limited control over influencing how often customers buy; external factors play a bigger role.


• Successful brands balance ‘little b’ branding (visual elements) with overall reputation and perception (Big B brand).

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Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We’ll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self.

In these interviews we will explore presentation skills, public speaking, conversation, persuasion, negotiation, sales conversations, marketing, team meetings, social media, branding, self talk and more.

 

Your host is George Torok

George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviors. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.

 

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