Don’t miss the aftershow here! http://2questions.tv/the-2questions-t...
In today’s episode, Susan talks with John Larson, the senior partner at John Larson & Company, a firm specializing in helping clients increase their growth and profitability by improving the loyalty of the customers they serve. He’s also the co-author of “Capturing Loyalty: How to Measure, Generate, and Profit From Highly Satisfied Customers.”
Susan and Joh talk about creating highly satisfied, loyal customers and clients, and avoiding the pitfalls in customer loyalty.
Links:
John’s book: https://amzn.to/2HOc9na
Watch the After Show here:
http://2questions.tv/the-2questions-t...
Susan’s websites:
Everything Susan: http://suebmoe.com
2Questions.TV: http://2Questions.TV
Baroncini-Moe Executive Coaching: http://susanbaroncini-moe.com
Business in Blue Jeans: http://businessinbluejeans.com
Share your thoughts in the comments below!
Equipment used for this video:
- Zoom.us
- Blue Yeti Microphone
- MacBook Pro
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