Jason Pereira talks to Art Harrison, Co-founder and Chief Growth Officer of Daylight. It helps companies automate their data processes and create greater efficiencies around things like onboarding, documented population etc.
Episode Highlights:
- 0.34: Daylight’s mission is to enable companies to improve any interaction between people in the process.
- 10.50: To build a new platform or process, the developer starts from the inside and says, let’s build the data model or the data lake, and then we are going to build this new suite of tools that will change onboard everything, and then we will finally have clean data, and we see that still as a struggle.
- 11.38: If you are always looking at that automation first, you are often not solving the root of the problem. We focus on breaking apart a traditional term that organizations use, digitization and automation.
- 18.11: The challenges are the people on the front lines don’t know how to speak the language of the people who are building technology stuff, says Jason.
- 20.23: In terms of daylight, what Art and his team have done is they focus on the guardrails that are needed to bring the most value without letting even those frontline people overstep their bounds.
- 22.09: Daylight gives the users an ability to participate without overstepping their bounds, and then gives the other groups the ability to govern the release cycle and data flow in and out of the application.
- 22.48: For Art and his company it was that separation of the experience from the data and really focusing on the different audiences that will participate in making the ideal experience for any process.
- 24.31: Daylight kind of mirrors randomized approach to like how do we bring value today without burdening you with problems in the future?
- 25.20: Daylight is focused on providing low code in terms of the process build. The SME is the expert but still empowers the IT folks to focus on what they want to do.
- 31.19: Most people focus on doing the one thing they are told to do in front of them. They don’t necessarily understand that this is what is possible is feasible and just the enormous benefits to it.
3 Key Points
- Daylight is a workflow engine that provides the tools for putting workflow together for the end-user and all the intelligence, execution, and deliverables that go into it.
- Art tells the listeners about the origin - what was the genesis of daylight automation, and how did it come to be?
- When building a digital ideal customer experience, 95% of the use cases are always exceptions. When you get into the room and technology, some pragmatism gets lost with some people, says Art.
Tweetable Quotes
- “In a busy business, you are moving so fast, and you don’t necessarily have time to think or map processes out, but then you pay the price in the long run.” - Jason
- “We have kind of found this happy medium where it who is skeptical about some end user focused solution.”- Art Harrison
- “It is interesting because of the mindset shift there because it stops becoming about the ones who control and action everything and it’s a relinquishing your control to ones who basically steward the efforts of the entire organization.” - Jason
Resources Mentioned:
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