The safe approach to designing your space for Airbnb involves a very clean, sterile look complete with your basic IKEA furniture. But today’s guest prefers to offer his guests a more unique experience, and he personalizes his space with art, board games and a garden. His guide books include stories about how some of the artwork was acquired, and he is currently developing playbooks filled with activities and information catered to a specific type of guest. His ‘outdo yourself’ philosophy allows him to make the most of his Airbnb listings and help his guests feel at home.
Joe is an entrepreneur and Airbnb host out of Denver. He grew up in New York City, where he was inspired by the arts and design. Joe has owned several businesses, including a skate shop and a pizza cooking school, and his diverse resume includes stints as a beekeeper and fourth grade teacher. He is world traveler and a real estate guru as well, and today he’s prepared to share how business practices translate to the world of Airbnb.
Joe also explains his Airbnb hosting philosophy, how he approaches guest communication, and his tips for providing a custom Airbnb experience. Listen and learn how to personalize the information you provide your guests, becoming a virtual tour guide who helps travelers get the most out of their trip!
Topics Covered
Joe’s Airbnb hosting philosophy
•‘Closing the gap’
•How quickly can I make guests feel at home?
•Already enjoying space, experience from initial contact
The two main approaches to Airbnb
•Keep it sterile (clean, IKEA furniture)
•Add character (art, personal items)
How Joe provides guests with important information
•Extensive introductory email to eliminate concerns
•Includes transportation info, door code, Wi-Fi password, restaurants, etc.
•Makes it clear that he is available to answer questions
•Link to Google Drive folder with House Manual
Joe’s advice around personalizing the information you provide guests
•Include points of interest in neighborhood (i.e.: drugstore, bank)
•Consider designing playbooks for specific types of guests
•What to do if you only have two days in Denver
•Street art tour
•Skiing or snowboarding
Joe’s Airbnb hosting mantra
•Always improve because it’s too easy to get lazy
•Maintaining = losing
•Outdo yourself
The business practices Joe applies to his Airbnb
•Devotes every Wednesday morning to Airbnb
•Examine numbers for month, expenses
•Schedule repairs, purchase supplies
•Update Google Drive folder
•Create title slides for each room
•Track AirDNA data, compare performance
Joe’s tips for providing a custom Airbnb experience
•Provide games for guests on family vacation
•Develop standard email for business travelers
•Think of yourself as ‘virtual tour guide’
•Anticipate guest needs and deliver before they ask
•Allow guests to be curious and explore your space
Joe’s take on greeting guests
•Someone should be there to shake hands, open door
•Co-host greets if he’s unavailable
•Provides personal connection that hotels lack
How Joe approaches communication with guests
•Response time should be minutes (not hours)
Joe’s most memorable hosting experiences
•Mostly positive experiences, guests appreciate ‘character’
•German guests required much attention, broke shower – left cursory review
Resources
Hostfully
AirDNA
Connect with Jasper
Email: jasper@getpaidforyourpad.com
Twitter: @GetPaidForUrPad
Instagram: @GetPaidForYourPad
Facebook: www.facebook.
Hosted on Acast. See acast.com/privacy for more information.
