‘Another Successful Airbnb Stay’ – said no headline ever.
Though it’s a rare occurrence, when something bad happens in an Airbnb, it makes headlines. Unfortunately, an alarming incident took place at an Amsterdam listing this week when guests were late checking out, and an enraged host threw a woman down the stairs – while her friend filmed the confrontation.
Jasper is joined by David Jacoby, President and Co-founder of Hostfully, to discuss a better way to handle the situation if guests are late checking out. They also cover a study naming Airbnb the most lucrative of the gig economy platforms, the new regulations under development in LA, and Airbnb’s plans to enter the luxury space in 2017.
Finally, David and Jasper answer questions posed by the Facebook group around what consumables hosts should provide. They offer advice about buying in bulk, storing the excess, and offering inexpensive little things that make a big difference. Got a question for the Get Paid for Your Pad team? Email Jasper at jasper@getpaidforyourpad.com!
Topics Covered
Article #1: Airbnb Guest is Hospitalised After Landlord Pushes Her Down Stairs for Failing to Check Out on Time
•Host faces attempted murder charge
•Incidents like this are rare
•Should have tried contacting guest first (call and message through platform)
•Then contact Airbnb, local authorities if necessary
•Confirm ETA and departure in welcome email
•If guests need to checkout late, offer place to store luggage
Article #2: New Rules are Coming for LA Airbnb Hosts
•Home-sharing ordinance in development
•Will likely require hosts to register
•Follows lead of cities like San Francisco, NYC
Article #3: Forget Uber and Lyft, This Is Where to Find the Money in the Gig Economy
•Study found Airbnb to be most lucrative platform
•84% of gig economy workers make less than $500/month
•Airbnb hosts make average of $924/month
•Airbnb monetizes asset rather than labor
•Unfair comparison, doesn’t subtract opportunity cost
Article #4: Airbnb to Launch Higher-End Luxury Service in Late 2017
•Acquired Luxury Retreats for $200-300M
•Promoting luxury service with celebrity marketing
Q: To what extent should I provide consumables to my guests?
•Depends upon type of experience aim to provide
•Marketing to higher-end, provide additional amenities
•Worth investment to buy in bulk, team up with hosts in neighborhood
•Have cleaning staff replenish on as-needed basis
•Little things go long way (i.e.: transit cards, board games, coffee)
•Prepackaged toiletries available, but can be wasteful
•Provide small amount of food/drink, lock up excess
Resources Mentioned
Article #1: dailymail.co.uk/news/article-4681974/Male-Airbnb-landlord-hospitalises-guest-push-stairs.html?ito=social-facebook
Article #2:pasadenastarnews.com/business/20170708/new-rules-are-coming-for-la-airbnb-hosts-heres-what-the-city-is-planning
Article #3: skift.com/2017/06/14/airbnb-ramps-up-push-to-get-more-hosts-to-choose-instant-booking
DoorDash
Postmates
Etsy
Fiverr
Getaround
HostWell
Spacer
Article #4: foxnews.com/travel/2017/07/11/airbnb-to-launch-higher-end-luxury-service-in-late-2017.html
Slice
Connect with Jasper
Email: jasper@getpaidforyourpad.com
Twitter: @GetPaidForUrPad
Instagram: @GetPaidForYourPad
Facebook: www.facebook.com/getpaidforyourpad
This episode is sponsored by Aviva IQ. Aviva IQ automates messages to your Airbnb guests. It's also free!
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