I welcome Joshua March, Founder and CEO of Conversocial, a digital care platform for social messaging.
Conversocial helps hundreds of major brands transform their customer service by investing into social messaging channels (including Facebook Messenger, Twitter, WeChat etc.), enabling them to deliver a better customer experience with decreased service costs.
Joshua and his colleagues created the concept of Social Customer Care and Social Customer Service. He and I talk about the future of customer service as it relates to social media and artificial intelligence.
Author of Message Me, a book about the future of customer service in the era of social messaging and artificial intelligence, this guide is the bible on how to synchronize digital technology and customer engagement.
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