Have you ever talked to a customer service representative who refused to take responsibility over a mistake? How did that make you feel about the company? Accountability has a huge influence on trust and who we decide to do work with.
Is there a culture of responsibility and accountability in your company? So often we get stuck in a cycle of finger pointing. The principle of being accountable is such an important element of becoming your best.
We discuss:
Breakthrough Leadership Conference: 12 Principle of Highly successful Leaders
How to Win Friends and Influence People
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