In Part I of my “Preparing for the New Retail business Normal” miniseries here I gave you some ideas for restaurant changes when you re-open your restaurant.
Now let’s say you are a hair salon and you have been forbidden to cut hair for the last 2 months…. Hmm seems like you might have a crazy time scheduling all the demand for cuts, colors, highlights, etc.
What are some ways you can satisfy the maximum number of your clients?
Consider some sort of urgency scale. On a scale of 1 meaning – not crazy important to get hair done and then 2 – sort of important and 3 – urgent – must have hair perfect for a companywide presentation online or a special meeting. ASK your clients to give you their urgency and then schedule accordingly.
Your salon might have to take itself OFF the online scheduling system in order to do it this way. And that’s not a bad thing – to talk with your client over the phone and begin to set up your schedule for – lets say May 20th or so.
ALSO – People going back to work will need more available times from you outside of the normal 8 – 5.
Consider making Tuesday and Wednesday your evening hour’s schedule – so you work from 2 – 9 pm or so.
Accommodating your clients to meet their needs is a sure way to keep them coming back to you and not seeking services from other stylists.
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Listen in to the rest of Part II of the New Retail Business Normal with this feature on Hair Salons. Tommorrow we will discuss what to do with all this great new innovative business tasks and how to promote them.... ahh ha!
Jan Rossi - have a great week everyone - keep thinking of how you will fix your business to lessen your customer's fears about virus related things when you re-open. Being prepared is KEY!
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