Credit unions and smaller financial institutions rely heavily on 3rd party providers for AI solutions. But lack of clarity on regulations is one of the factors hindering the adoption of AI in the industry. In this episode of One Vision — FinTech Fuse! Theo chat with Elizabeth Osborne, COO of Great Lakes Credit Union, on the strategies and challenges for adopting AI in the financial services industry. Pro tip from Elizabeth: Start with a focused used case and keep it simple; avoid unnecessary and overcomplicated layers of requirements and dependencies. And don’t forget to listen to your members’ feedback!
One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech.
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