Shayne Elliott had only been in the role of CEO of ANZ for a year when the Royal Commission into banking was announced, and he was called to respond to complaints from many years before. Looking back now, he can recognise that although it was a very stressful time, he decided to turn it into a brilliant learning opportunity. Not only was Shayne able to learn from what had gone wrong in the past, but he was also able to use these mistakes to build a very strong case for a purpose-led organisation which is something that he is passionate about.
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