In this episode, Bruno Muraca, CEO of AFRM Claims Advocacy, discusses the complexities of managing insurance claims and the dual purpose of AFRM. They alleviate financial stress for clients while saving time and money for advisers. Bruno highlights the impact of reinsurers and the complexity of retrospective claims, the importance of the code of practice for claims assessments, and how AFRM maintains the balance between genuine claims and complex ones. He also explains the critical role of expertise in claims advocacy, sharing practical examples of how AFRM navigates tricky claims situations.
Learn why outsourcing to specialists can ensure better outcomes and maintain your client relationships. Listen to the full episode for more insights!
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