👉🏾no surprises & how to communicate openly and early

👉🏿to be solutions-oriented not problem-focused & an example of this in action

👉🏻doing what you say you're going to do & how to communicate your capacity realistically

👉providing info at a macro level & how to write emails more effectively

👉🏼your trust and patient with their process

👉🏽optimism, it's underrated!

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