Description

Welcome to Season 2 of the Modern Club Management Podcast. This season's theme is all around diversity in clubs. We'll be speaking with a diverse group of people from within the industry about their experiences, what we as an industry can do better to encourage diversity, how we can design golf courses to be more inclusive, why diversity of thought is so powerful, and much more. I hope you enjoy these conversations as much as I did. Listen to these with an open mind and be willing to have your current approach and thinking challenged.

We start off season 2 with Jules Murray. Jules started her career in sales and business development before moving into training and consultancy. In 2006 Jules founded Spider on the Wall Ltd which offers managerial training, soft skills, and mystery shopping services. A regular on the CMAE MDP as a presenter, Jules is well known and liked within the club community and brings a contagious energy to all of her sessions. Her passion lies in designing and delivering fun, interactive and experiential training courses; which having had the good fortune in being in some of her sessions she definitely delivers this in spades.

Jules' low hanging fruit to increase diversity

1. Job adverts: de-bias the wording in your job adverts (website such as http://gender-decoder.katmatfield.com/ can be used to check your wording)
2. CV selecting: avoid looking at the name, age, and gender. Focus on the skills and talents they could bring to the job. "Youth is no guarantee of creativity." Author unknown.
3. Get more used to saying 'oh well' or 'so what': if they have a "silly" email address...so what? Does this mean they are unsuitable for the job?
4. Interview with a diverse colleague who is completely different to you: e.g. if you're a 50 year old man interview candidates with a 20 year old female colleague. Use objective criteria and ask all candidates the same questions and look for areas of divergence in how you each rated them.
5. Performance reviews: research shows that women are more likely to underrate themselves and men to overrate themselves. Plus in some cultures "boasting" can be seen negatively, therefore people may underrate themselves to appear humble.
6. Shadow board: have a board full of younger members to gain diverse ideas. They can bring new ideas and creativity to old problems.

Links and resources from the episode

What Works by Professor Iris Bohnet

Rebel Ideas by Matthew Syed

https://spideronthewall.com/

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