In this episode of Grow Your Tutoring Business, Richard explores the balance between automation and the “human touch” in a tuition business. He shares a real story of getting stuck in life-admin limbo for eight months caught in an automated loop, repeatedly asked for proof of address he couldn’t provide, with no real way to speak to a person—until one phone call finally came through and the whole problem was solved in eight minutes. It’s a powerful reminder that systems can save time, but they can’t always understand context.
For tutors and tuition business owners building workflows for onboarding, invoicing, scheduling, nurture sequences, and tutor recruitment, this episode lays out when human intervention matters most. Richard breaks down the “human moments” that need you confusion, nuance, emotional decisions, and anything messy and why every business needs a clear “human escape hatch” so parents, schools, and tutors can get real support when automation becomes a barrier. If you want to scale with systems without dehumanising your service, protect trust, and improve the experience for families, this one’s for you.
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