Is Artificial Intelligence making customer service better—or just more frustrating? In this video, senior journalist Sucheta Dalal dives deep into how glitchy AI systems are replacing human help and leaving customers trapped in feedback loops, irrelevant answers, and app-based service nightmares.
From household names like Eureka Forbes, Reliance Digital, and even IKEA, AI-driven systems are failing to handle anything beyond basic queries—often making things worse.
Learn how companies are using flawed AI tools to collect your data without accountability, and what this means for customer satisfaction and trust.
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