Description

Having a set of rules to follow can be extremely helpful when negotiating difficult situations, just as it is in the military. Rules of engagement control actions and decisions in battle and similar principles should be established in business to promote honesty and efficiency.

In this episode, we talked about:

• Rules of engagement in business and the military
• Importance of having clear guidelines and expectations
• The concept of a perfect service call in the construction business
• The need for documentation and employee handbooks
• What type of information needs to be included in the ROE

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