My phone busted over the weekend.
Three things happened as a result: missed calls, mixed messages, and lost connectivity.
My frustrating inability to communicate with the external world using the primary tool used today, the smartphone, got me thinking about (mis)communication in general.
Miscommunication causes confusion, misunderstanding, and even distrust. I asked myself,
What does good communication look like?
My answer brought me back to Marshall McLuhan: the medium is the message.
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