Chris Payne, CEO of Headlam Group PLC, joins us to discuss the flooring industry’s biggest challenges and opportunities. From mobile services vs showrooms to mental health in tradespeople, this episode offers insights into the future of flooring and Headlam's approach.
What’s Inside
Key Discussion
Headlam's customer-led growth strategy is transforming the UK flooring market. With the consolidation of 32 local trading businesses into Mercado, the company is introducing a unified approach, offering:
Chris Payne highlights how these changes are centered around customer convenience, accessibility, and trust, ensuring Headlam remains at the forefront of industry recovery despite macroeconomic pressures.
Memorable Quote
"Doing the right thing when no one is watching—that's the principle I lead with." — Chris Payne, CEO, Headlam Group PLC
Guest Information
Chris Payne – CEO, Headlam Group PLC
Episode Sponsored By UltraFloor
Where to find us
Produced by Cockerill & Co
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