Description

Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.

·       Where is my bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

·       Timing is right for T riders, businesses

·       Subway Countdown Clocks Are Good For Business

·       Houston airport baggage claim

Connect with Sam on LinkedIn

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

Hosted on Acast. See acast.com/privacy for more information.