Why you shouldn't have an AI Strategy.
Why you should be implementing GAI & AI everywhere you can.
Why you should join up your EX and CX AI efforts.
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My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
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