Description

Connect with Michael Mattson on LinkedIn

And then Michael was so kind (and organized!) to share links to so many studies:

• Companies that implement EI initiatives see a 63% reduction in employee turnover (Apollo Technical).
• Teams with emotionally intelligent leadership see up to 37% increase in performance (Psico-Smart).
• According to a global study by Six Seconds, orgs that prioritize emotional intelligence are 22 times more likely to be high-performing.
• Sales teams under emotionally intelligent leaders see a 13% increase in sales (Zoe Talent Solutions).
• CEOs with high EQ lead companies with 5% higher profitability on average (Zoe Talent Solutions).
• Emotionally intelligent organizations report stronger customer loyalty, advocacy, and CX scores (Niagara Institute).
• Emotional intelligence interventions boost employee satisfaction, productivity, and long-term retention (Apollo Technical).

Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.

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My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

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