EPISODE TWELVE
Eight Steps to Create a Quality Culture
SUMMARY
Culture can be defined as the shared beliefs, values and practices that shape the behaviour of staff within an organisation.
A leader has a critical role to play as the cultural architect. They must role model through their words and actions the behaviours that they wish to see embraced by their team.
Whilst all leaders recognise the value of a good culture James frequently finds that they face real challenges in creating it.
Drawing from his tenures as a CEO and also through examining the best practice of the high performing leaders he coaches, James Rule has gathered some key areas of focus every leader should consider when striving to create a quality culture.
KEY TAKEAWAYS
CLARITY: Ensure everyone in the organisation has a clear understanding of goals and objectives.
SET THE STANDARDS: Be clear about the standards of behaviour and performance you wish to see.
ROLE MODEL: Having communicated the expected standards it is critical your actions and words as a leader role model them.
TRAINING AND DEVELOPMENT: Staff will need training and development to ensure they have the skills and confidence to meet the expected standards.
ACCOUNTABILITY: Establish the metrics that allow you to track individual and team performance.
PERFORMANCE REVIEW: Give you team regular constructive feedback on performance.
CONTINUOUS REVIEW: Encourage staff to look for ways to continually improve individual and team performance.
CELEBRATE THE WINS: Recognise and celebrate individual and team wins. People feel valued as a consequence
ABOUT THE HOST
James Rule is an experienced mentor, coach and thought leader who works with a range of clients from FTSE 100 companies, SMEs, the NHS and wider public and not for profit sectors.
His twenty year career in elite sport, initially as a professional rugby player but predominantly as a chief executive, has given him an invaluable insight in managing the success, failures and pressures associated with leadership at the highest level.
As a high performance coach James, specialises in enhancing resilience and leadership development. He is a passionate advocate of the notion that to find lasting fulfilment, we need to take a holistic view of high performance and create it in both our professional roles and personal lives.
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