Description

‘An essential part of effective leadership is looking to the future and thinking about tomorrow'

David Beaty, UK Head of  Business Banking at HSBC is responsible for a team of around 900 people who support 67,000 customers.

They deal with customers on a relationship management basis and work with companies turning over typically up to 10 million pounds.

Gavin and David discuss the challenges businesses face moving forward along with getting your work-life balance right and for customers the increasing importance of environmental and sustainability evidence within businesses. This is a fascinating insight into the trends and challenges that any business will need to engage with to be successful in the next decade, listen in and hear more.

Sign Up Here: https://bit.ly/biz-pod

KEY TAKEAWAYS

• There is a move away from great customer service to providing great customer experiences.
• Technology changes and digital disruption and the way customers are adapting to this present significant challenges for any business.
• It's now typical for someone to order late in the day and expect the item to be delivered the next day so it's about how you deliver a good customer experience on top of good customer service.
• It's at this point that individual personalities and building rapport play an important role.
• Increasingly consumers want to do business with companies who can evidence the environmental and sustainable within their business.
• Businesses in the future will be differentiated by their supply chain and its environmental credentials.
• There is a backdrop of global challenge for every business which must be managed alongside providing the best customer experience today and tomorrow.
• There are always opportunities for well lead well-managed businesses and even when a business is doing well it should be looking to the future.
• The most important thing a leader can do is make conscious decisions. Whatever the challenges your business faces your competitors are also facing them.
• Successful businesses never stand still and an essential part of effective leadership is looking to the future and thinking about tomorrow.
• If you can learn from what's going on elsewhere then you are increasing your chances of success.
• You need solid foundations so that you can take up the opportunities on offer.
• Be ambitious for your business by either focusing more on what you are already good at or through being imaginative about how you move forward.
• As the leader, you set the attitude and the pace of the team you lead.

BEST MOMENTS

‘I've enjoyed my career and I'm humbled to lead the team I do today'

‘We are pleased with the growth and customer satisfaction in our business'

‘Life moves fast and we need to make sure everyone comes along with us'

‘At HSBC we have worked hard to create a ‘speak up culture'

VALUABLE RESOURCES

The Business Mastermind Podcast

ABOUT THE HOST

Gavin Preston

Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and

high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.

Gavin's energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline

Managers. He is an expert in Business Growth Strategies, Peak Performance

Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership

Development, Team Development & Motivation, Leading Change, Stakeholder

Management, Personal Effectiveness and Behavioural Change.

CONTACT METHOD

Gavin Preston Website

Gavin Preston LinkedIn

Gavin Preston YouTube

Gavin Preston Facebook

Gavin Preston Twitter

Hosted on Acast. See acast.com/privacy for more information.