Preston Lee has helped scale some of the busiest and most beloved hospitality businesses across the UK and beyond — but his story started like many others: behind the bar, with no clue what he was doing.
In this episode, Preston breaks down how he turned personal failure into the foundation for The 30% Rule — a training and operations system that’s helped restaurants and bars go from chaos to consistency.
We talk about what most venues get wrong about training, why being nice isn’t the same as offering hospitality, and how systems can make your worst night feel like your best. Whether you’re an operator, bartender, or GM, this one is packed with real talk and real tools.
“Most restaurants don’t have a training problem — they have a leadership and systems problem.”
“Hospitality isn’t about being nice. It’s about making your guests feel valued. That’s a mindset.”
Website → www.thecocktailacademy.com
Instagram → @welovecocktails
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Email → sayhello@thecocktailacademy.com
This episode includes a bonus Lock-In segment exclusively for hospitality professionals, covering:
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