“If your business doesn’t work without you, you don’t really have a business—you have a job.” — David Jenyns
In this episode of the Grow Landscapers 10 Minute Business Tip Series, host Nick Ruddle welcomes David Jenyns, systems expert and author of the bestselling book Systemology. David shares invaluable insights into how landscape business owners can systemise their operations to achieve efficiency, profitability, and, ultimately, freedom from being tied to the tools.
Key Takeaways:
1.Getting Off the Tools:
•Start by systemising a single, primary product or service that generates income for the business.
•Map out the customer journey from inquiry to repeat business, focusing on the most efficient steps.
•Capture processes step-by-step to make them transferable and repeatable.
2.Documenting Processes:
•Adopt the “who, not how” mindset—empower team members or partners to help document systems.
•Use tools like videos and checklists to record tasks and processes.
•Leverage government grants to hire junior apprentices who can assist with documentation and process improvement.
3.Leveraging Technology and AI:
•AI can assist in scheduling, cost estimation, training, and customer interaction.
•Tools like chatbots, QR codes, and AI-trained models can streamline operations and reduce errors.
•Encourage younger team members to explore and implement tech solutions as they are often more familiar with modern tools.
4.The Power of Systemisation:
•Systemising processes can transform a business into a scalable and sellable asset.
•David references Jim’s Mowing as an example of how systemisation can lead to franchising and massive success.
5.Actionable First Steps:
•Access David’s starter pack, including the Systemology book and training resources, to begin documenting processes.
•Visit systemology.com/Nick for resources tailored to landscapers.
Resources Mentioned:
•Systemology by David Jenyns
•Starter Pack: systemology.com/Nick
•The E-Myth by Michael Gerber
Connect with David Jenyns:
Website: Systemology
Final Thoughts:
Nick and David encourage landscapers to embrace systemisation as a necessary step to achieving the freedom and profitability they desire. Start small, stay consistent, and leverage available resources to systemise your business effectively.
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