Description

𝑻𝒉𝒆 𝑰𝑻 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒍𝒂𝒚𝒃𝒐𝒐𝒌 

Welcome to episode 22! Government, governance, and the real-world evolution of BRM. 

🎙️ In this episode of the IT Business Partner Playbook Podcast, I had a fantastic conversation with Steve, a Business Relationship Manager working in the UK government’s Department for Transport. We explored the unique dynamics of public sector BRM work - where formal structure meets human connection - and how Steve is navigating both with practical wisdom and an eye toward innovation. 

💡 Key Highlights: 

1️⃣ From Project Delivery to Strategic BRM: 

Steve shared his career journey from local and central government roles into business partnering, describing how he's redefined his role from traditional delivery into strategic influence. With support from leadership, he’s been able to set boundaries, clarify value, and build credibility. 

2️⃣ Data-Driven BRM in Action: 

We discussed the challenge of leveraging existing data (like software usage and delivery metrics) to offer more strategic insights to the business. Steve shared how trust and understanding play a vital role in getting traction across diverse teams - from infrastructure to digital. 

3️⃣ The Advisory Evolution: 

Steve is shifting from service provider to trusted advisor - balancing steering group involvement with a continuous effort to stay connected to broader business priorities and policies. 

4️⃣ AI & Practical Tools: 

Steve is using AI (like ChatGPT) to support bid reviews and stakeholder insights, while recognizing the need for critical oversight. We also explored the development of an insight library - a simple but powerful way to share knowledge, sharpen strategic thinking, and plan more effectively. 

5️⃣ Mentorship, Networking & Growth: 

From mentoring future BRMs to engaging with major players like Google and Microsoft, Steve brings a people-first mindset to every interaction. His advice? Stay curious, communicate openly, and use BRM competencies as your guide for continuous development. 

You can find Steve on LinkedIn Here:

https://www.linkedin.com/in/steve-conlon-b935bb137/

This episode is packed with honest insights from the front lines of government BRM. If you're a BRM navigating complexity, or a leader looking to understand the strategic potential of the role - this one’s for you. 

📢 Your Turn: 

Are you building a BRM capability in a highly governed or regulated environment? How are you using AI or data to support your stakeholders? I’d love to hear your stories - let’s keep learning from each other. 

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