What happens when loyalty meets stinginess? Pellegrino tells the story of being charged €30 for a 3-kilo “overweight” bike bag — despite years of loyalty and diamond-card status. From outrage to reflection, he and Francois unpack why stinginess hurts so much more than it costs. They explore fairness, recognition, fear — and one brilliant Norwegian word: RAUS, the opposite of stingy.
Along the way, they coin a new leadership truth:
Most companies are Excel shakers when they should be experience makers.
Because stinginess comes from fear — but generosity comes from strength.
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