Welcome back to another episode of Floor 9. For this episode, host Tom Trudeau chatted with Adam Simon and Richard Yao from the Lab’s strategy team about our latest insights on travel. Together, they discussed some of the biggest trends in the travel and hospitality sector in 2025, including the financialization of the travel industry, the increasing use of AI chatbots in trip planning, and the appeal of intentional under-planning and flexible travel. All these topics ladder up to a discussion about the future of a “connected trip” experience that is being shaped by shifting consumer expectations and AI adoption.
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