In this episode of the Heat of Command podcast, hosts Kyle and Kerry explore the concept of empathy and compassion in fire service leadership. They discuss the challenges faced in a high-stress industry and how to show empathy and compassion to coworkers and subordinates. The hosts emphasize the importance of self-reflection and understanding in order to authentically connect with others and provide effective leadership. They also discuss the need for regular feedback and communication to create a culture that supports personal growth and development. The episode concludes with a discussion on hiring and promoting leaders with empathy and compassion, highlighting the importance of these qualities in creating a positive and supportive work environment.