In this riveting episode, Jim Mayer sits down with Charlie Hushek, the General Manager of Phoenix Heat Treating, to unearth the world of heat treating in metal processing. Charlie opens the door to this critical yet often overlooked industry and shares how it plays a pivotal role in shaping the metals we use daily.
From discussing the various challenges and innovations in the heat treating industry to investigating the adoption of digitalization and ERP systems for job tracking and quality control, Charlie reveals the cutting-edge techniques that drive Phoenix Heat Treating.
He talks about their customer-facing approach and the implementation of real-time job tracking, allowing unprecedented transparency and collaboration with clients. This leads to a rich discussion on balancing innovation with the limitations intrinsic to the heat-treating process and how Phoenix Heat Treating continually evolves to meet these challenges.
Charlie emphasizes the importance of company culture, continuous improvement, and how the evolution of the company's vision, mission, and values plays a central role in shaping a vibrant work environment.
The episode examines new management strategies like introducing the "performance snapshot" approach for performance reviews, outcome-based roles and responsibilities, and a keen focus on core values. It also uncovers how Phoenix Heat Treating identifies and nurtures leaders while managing the multi-generational workforce dynamics.
Charlie shares the importance of continuous improvement of leadership skills through asking questions and seeking different perspectives. A thread running throughout the conversation is the company's relentless pursuit of excellence in all areas of its business.
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