In this episode of Dear 21-Year-Old Me, with guest Heidi Farren
- We go back in time to 2014 when Heidi turned 21.
- Heidi reflects on her career in the tourism industry and how at seven years of age, she knew she wanted to run a business
- We talk about how she got into tourism and created Altitude Tours
- What did COVID 19 mean for Heidi's business and what it was like in a tourism region ?
- We discuss how to "personalise the ordinary and systemise the extraordinary."
- Heidi talks about building a business and embedding a customer-centric culture
- We ask Heidi her go-to-places in Queenstown
- We ask Heidi what she'd say to her 21-year-old self, and what Heidi at 21 would say to herself now.
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'Security guards monitor chocolate milk', stuff.co.nz, 22 October 2014
