In this episode of the Agent Success Formula podcast, Gene Donohue emphasizes the importance of shifting from an outcome-focused approach to a process-focused strategy in real estate. By concentrating on processes, agents can break free from the unpredictable income and anxiety cycles. Donohue outlines a method for identifying key business activities, setting measurable process goals, and building systems to ensure consistency. He also highlights the mental toughness required to trust the process, especially during dry spells, as a crucial component for achieving sustainable success and transforming the real estate business into a predictable and enjoyable venture.