In this session of Rising Tides Live, hosted by Shawn Walchef, the focus was on delegation—why it’s so difficult, how to improve, and what leadership looks like when you let go. Shawn admitted his own struggles as a restaurant owner trying to juggle manager and owner duties, and how becoming a father forced him to rethink what he should hand off. Midway through, he even delegated hosting to Chris Tripoli so he could step away for a call—putting the lesson into practice. Guests added their own insights: the trap of being an “owner–manager,” the power of clear checklists, and what it feels like to be on the receiving end of delegation. The conversation made clear that letting go isn’t about pushing tasks down—it’s about trust, communication, and systems that allow both leaders and teams to thrive.
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