In this episode, Kevin Oakley is joined by Paul Cardis, Chief Executive Officer at ON3 and President and CEO at The Cardis Group. Paul dissects what “Customer Experience” truly means and how it has evolved over the years and walks us through the On3 Total CX quadrant that makes up the ultimate customer experience. After realizing that the quality quadrant wasn’t effectively being solved, Paul and other leaders in the industry decided to launch ON3!
