What impact does communication have on your customer's installation experience? Join BDR trainer and Head Coach Shaun Weiss as he walks you through the process of how simple adjustments in communication can raise customer satisfaction and transform your business into the preferred choice in your market. The process starts from a customer's first connection with a sales professional all the way through to their interactions with installers during the installation. Discover how to build a culture great communication and "promise keeping" that will set you apart from the competition.
(02:13) Defining the role of the Installer today, (06:43) A deeper look into the interpersonal skills an installer needs, (14:27) Overcoming communication challenges, (16:31) The points of "interaction" on a typical install, (20:39)) How to enhance the customer experience, (28:04) Building company culture for better communication, (31:26) Identifying the habits of a retail-based installer, (39:24) Developing appropriate responses to children and pets
