In a blog post, Brian Kropp, group vice president at Gartner, wrote “no one would dispute that 2020 upended business models, priorities and plans as organizations were forced to navigate a rapidly changing environment. HR was at the forefront of initiatives to respond to a wide range of internal and external transformative trends, from employee well-being to new workforce models and social justice.”
One of his predictions for 2021 is a shift from managing employee experience to managing the life experiences of their employees.
FutureCIO spoke to Peck Yeow Gan, human resources director, AXA Asia, who shared her views on how HR has evolved since the pandemic.
