In this conversation, Dr. David Epstein, who authored the article, When Yelp Becomes a Source of Anxiety, discusses the anxiety induced by online reviews, particularly Yelp, and its impact on small businesses and healthcare. He shares personal experiences from running an urgent care facility and highlights the importance of communication between service providers and clients. The discussion also explores the complexities of healthcare visits compared to restaurant experiences, the influence of patient expectations on clinical decisions, and the challenges physicians face in managing their digital presence. The conversation concludes with a call for better communication and understanding in the face of online reviews.
SUBSCRIBE TO OUR PODCAST → https://www.doctorsonsocialmedia.com/podcast
OUR DIRECTORIES → https://www.doctorsonsocialmedia.com/directories
Takeaways:
Chapters:
00:00 Introduction to Anxiety from Online Reviews
02:53 The Impact of Yelp on Small Businesses
06:11 Healthcare vs. Restaurant Reviews: A Complex Comparison
08:54 Navigating Patient Expectations and Clinical Decision Making
11:45 Managing Digital Presence as a Physician
15:01 The Need for Guidelines on Patient Reviews
17:54 Closing Thoughts on Communication and Connection
Send us a message to tell us what you loved about the show!
Doctorsonsocialmedia.com, or SoMeDocs for short, is a healthcare omnimedia platform committed to promoting autonomy for the individuals in healthcare. Subscribe to our newsletter to not miss our new articles, episodes, or events: https://doctorsonsocialmedia.com/subscribe. Contact us anytime, at somedocs@somedocs.com (please note that we receive many emails and may not respond to all).
