people, systems, customers, company, tickets, knowledge, email, capturing, client, process, mechanism, business, technology, audit, information, day, project, helping, organisation.
Welcome to episode 114 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Nick Foy on the show with us today. Nick is the founder, CEO and Chief Evangelist of Silverdale Tech, and is a process improvement and technology guru that is focused on helping everyone achieve results. Today we'll be discussing capturing knowledge across a whole organisation. Let's get into the episode.
We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.
Ah, it really, its mechanisms. Think about everything in terms of mechanism. Is there a mechanism that's going to back this up? So again, be clear about, is there a process? Is there a tool? Is there adoption? And is there an audit? If you don't have any one of those four things, do not be surprised that something doesn't stick or doesn't work or doesn't happen.
Okay? And, you've got to identify that the lack of mechanism very quickly, you've got to arrest it very quickly. You've got to say, Hey, do we have a mechanism for this? Or are we just making ourselves feel better for a while? And if it's the latter, and that's what we all agree, Hey, we're just saying this 'cause it's gonna make us feel better. Hey? Great. Okay, we're all going to feel better for 10 minutes. That's fine, right? If that's exactly what we're doing.
Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email bjeavons@iqi.com.au. Our website is www.bradjeavons.com.
Nick Foy is contactable by email: nick@silverdaletech.com, or LinkedIn
To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.
