In this podcast Bob and Jeremy explore Leadership Levels – and Disloyal Bonding from Head Office.
Are you strategically forcing your people to bond with customers in a way that puts your own company at a disadvantage? What are the Head Office decisions which sound like a good idea, but actually damage your business? The effect of internal meetings and decisions and the knock-on effect once they get to the frontline, are huge. We give examples of really poor strategies which companies just don’t understand. When there is a complaint, how many consumers talk to their friends about how poorly you’ve dealt with them? How divorced is your Head Office from your customers? What are the financial risks of these terrible decisions? This podcast connects the customer all the way to the CEO, and challenges them to do the right thing.
We also have some fun imagining what the world would be like if businesses ran interviews on the basis of the different levels of leadership explored in Vlatka Hlupic's The Management Shift.
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Reality Training - Selling Certainty
