Business: A+ Retail
Owners: Alex Anderson
Age of Business: 8 years
Type of Business: Retail/Sales
Employees: 18
Scenario: Alex is exhausted. Not because the business is having difficultly, but because of Phil. Phil is the top salesperson for the company, but he is also the biggest energy drain for Alex and everyone else. Phil isn’t overtly antagonistic, but he constantly complains and has his hand out for more compensation and recognition. Alex would like to terminate Phil, but there isn’t a clear way to replace all of the sales Phil is generating. Alex looks stretched thin when you three sit down for a cup of coffee. Where do you start?
