Summary: In this episode, Jen Becker discusses her journey into internal communications and the importance of effective communication within organizations. She highlights the common issues faced by public information officers (PIOs) and offers insights into improving internal communication strategies. Jen emphasizes the need for honesty, understanding employee perspectives, and creating efficient workflows, especially in small teams. She also shares her experiences with crisis communication and the significance of engaging employees during challenging times. The conversation concludes with practical advice for new PIOs and the importance of building rapport through informal interactions.
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