Description

Tune in as authors of PwC's U.S. Healthcare Consumer Insights and Engagement Survey discuss key findings and provide insights into understanding consumer concerns around healthcare costs, the adoption of tech-enabled healthcare, trust in the healthcare system and how we can take action. 

Key topics include:

• The survey's background, focus and objectives that will address ongoing consumer concerns and distrust in the healthcare system
• Generational and financial differences reveal significant disparities in healthcare experiences and engagement amongst various age groups 
• Notable key statistics and insights on consumer behavior and perceptions related to trust, affordability, delayed care and digital health across the health ecosystem
• Considerations for healthcare stakeholders to enhance care delivery and to address the evolving needs of diverse patient populations

Speakers:
Thom Bales, Health Services Leader, PwC
Keith Fengler, Customer Service and Channels Lead, PwC, 
Omar Chane, Principal, PwC. 
Jenny Colapietro, Consulting Commercial Leader, PwC

Linked materials:
https://www.pwc.com/us/en/industries/health-industries/library/healthcare-consumer-insights-survey.html

For more information, please visit us at: https://www.pwc.com/us/en/industries/health-industries/health-research-institute/next-in-health-podcast.html.