Jonny Wills, Senior Editor at UC Today interviews David Jennings, Head of Global Sales Engineering, Webex CPaaS and asks How CPaaS is Transforming CX.
In this session, we discuss:
- What is CPaaS (Communications Platform as a Service) and why does it matter for enterprises?
- Popular use-cases as to how CPaaS is improving CX and meeting customer expectations
- What are the challenges for enterprises when implementing CPaaS?
- What are the benefits of implementing an Enterprise CPaaS?
- Why is democratizing CPaaS important for Enterprises? And what is the role of ‘low code’ in helping?
- What roles Chat GPT are taking in CPaaS, if any, or the UC space in general and when this will start to happen
