Description

In this insightful interview, Rob Castaneda, CEO of ServiceRocket, a Silicon Valley-based company transforming how fast-growing software businesses engage with their customers for effective implementations, shares his leadership philosophy and guiding principles.

Key highlights include:

1. Viewing service as an art form, where beauty lies in the details and nuances.
2. Rob’s unique application of the Yerkes-Dodson law to find the balance of optimal anxiety.
3. Incorporating emotions into the check-in process to build trust and connection.
4. The CEO’s role in fostering an emotionally safe environment for teams.
5. Empowering leaders to help individuals improve and achieve greatness.
6. Why CEOs must evolve alongside their growing companies.
7. The value of peer networks and mentorship for leadership development.
8. The importance of being accessible and approachable as a leader.
9. Recognizing patterns and signals as a CEO and designing strategies around them.

ServiceRocket specializes in helping software companies and their customers maximize the value of their software. Its innovative cloud-based platform offers an integrated suite of products and services, including training, support, implementation, and tools.

Rob Castaneda discovered his passion for technology and training at just 17, working on the Sydney helpdesk for a Silicon Valley software company. Within three years, he had gained hands-on experience across multiple departments, including pre-sales, training, support, and R\&D.

In 2000, Rob moved to Silicon Valley to join a startup, where he co-authored several publications on Enterprise Java. The following year, he founded ServiceRocket, headquartered in Palo Alto, California. Over the years, the company has grown to over 240 employees worldwide, with offices in the U.S., Australia, Chile, and Malaysia.

Rob’s leadership philosophy, rooted in teamwork and knowledge-sharing, has been instrumental in building a globally successful, bootstrapped company, achieving this without venture capital funding. His achievements have earned him recognition as one of Silicon Valley’s Top 40 under 40 leaders. 

Read his full story at https://www.servicerocket.com/about

Connect with Rob at   / robertcastaneda