Spa and Wellness business owners this is the episode you've been waiting for.
When iconic luxury resorts like Four Seasons®, Aman Resorts®, Shangri-La Hotels and Resorts, and The Siam are looking for the best in class consulting for concept development and wellness design, there is one name one to top of their list... Nigel Franklyn, The Spa Whisperer.
With a portfolio and accolades that span the globe, it's no wonder why Nigel is in such high demand... his ideas work.
Listen to this episode to hear Nigel's thoughts on:
1. How and why you should place your therapists at the center of your practices.
2. Emotional intelligence, unlocking vulnerability, and social acuity that therapists should feel empowered to cultivate.
3. What the RIGHT kind of therapist <> customer engagement looks like.
4. Growing revenue and how to navigate the tension of corporatization while maintaining humanization.
5. Efficiency vs being effective.
6.Biophilic design and its incorporation in your space.
Bonus - Nigel shares his thoughts on the Metaverse and virtual reality in wellness.
Connect with Nigel @
https://www.thespawhisperer.com/
Nigel@MossWellnessConsultancy.com
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