In this episode, we're talking about the cost to serve and the importance of understanding the different types of customers. We discuss moving from a static cost to serve model to a more dynamic approach, including what-if scenario planning.
The episode is packed with great examples, and we explore taking the cost to serve to the next level, including understanding the environmental impact of different service models.
I am pleased to join Rob O’Byrne, the founder of the Logistics Bureau, host of the youtube channel "Supply chain secrets", and a leader in the supply chain space.
We dive deeper into:
