In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket optimization and issue resolution success rates.
HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics.
HiOperator’s system can be integrated with a businesses’ current systems and is staffed by American operators.
HiOperator was launched in May 2016 and is based in Buffalo, NY.
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