On April 24th, I interviewed Dr. Jennifer Meller, a practicing NYC Physician and the CEO of Navimize. Navimize integrates into EMR's and utilizing proprietary algorithms, measures clicks as a means of determining how far behind doctors are running. Navimize can set up automatic alerts to patients via text to ensure that they are not showing up too early for delayed appointments. Even before COVID-19, 30% of patients left waiting rooms when lines are too long, and 20% never returned. But while this was once a nice to have; today, preventing backups in waiting rooms has become essential. Dr. Meller discussed how Navimize is also helping Health Systems and practices to organize digital waiting rooms, and how Dr. Meller believes the Pandemic will forever shift waiting rooms.
You can learn more about Navimize on their website, Navimize.com, or by emailing Jennifer at Jennifer@Navimize.com.
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Time Stamps
00:00 - Introduction to Navimize
2:00 - Interest in Navimize/empty waiting rooms augmented by Pandemic
3:16- Changing the primary care experience
4:17- The future of waiting rooms
6:13- The digital waiting room
8:26- Impact on patient satisfaction
9:53- Biggest learning for Jennifer that has come out of this pandemic
11:26- Wrap up
