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Generative AI is already being used in Contact Centers in Financial Services to improve Customer Service.
Tyler Pichach, part of Microsoft's worldwide financial services team, brings us behind the scenes where Generative AI is helping to improve work conditions for agents, improve customer service, and increase productivity.
Digital customer Service in Banking is more important than ever with the increased digitalization.
Generative AI is upgrading agents with sentiment analysis, fast knowledge search, next best action ideas, fraud detection and compliance. Generative AIis helping banking contact centers to streamline services, determine customer intent, and deliver efficient customer service.
Customer service in Banking with Generative AI, is getting an upgrade.
Our conversation also touches on the challenges of deploying generative AI in Contact Centers.
Tyler Pichach https://www.linkedin.com/in/tyler-pic... is part of the Worldwide Financial Services Industry (FSI) team at Microsoft and the Executive Director for global business solutions. He and his team lead the development and execution of Microsoft’s growth and compete strategies across the financial services industry to support its customers in their digital transformation journeys.
As one of Microsoft’s industry thought leaders,Tyler brings over 20 years of financial services experience. He came to the company with a distinguished career at one of the big 5 financial institutions in Canada where he held various senior positions, including leading the banks Omni-channel strategy, Enterprise Payments and Digital Commercial Banking teams. Prior to this, Tyler led teams in the Telco industry and as part of a nearly-stage Tech Start-up.
Tyler holds a Bachelor of Arts degree in Political Science from York University and an MBA from the University of Fredericton.
